Description
Director of Operations/Revenue Cycle Manager
Millstone Healthcare
Full-Time | Leadership Role | Physical Medicine Practice
About Millstone Healthcare
Millstone Healthcare is a growing multi-disciplinary physical medicine practice with over $3 million in annual revenue and a team of 35+ employees dedicated to delivering exceptional patient care. We specialize in Federal Workers Compensation, Personal Injury, & Aesthetics. Our collaborative environment brings together providers and staff focused on improving patient outcomes while creating an efficient, positive experience for every patient we serve.
We are seeking an experienced, highly organized, and results-driven Director of Operations/Revenue Cycle Manager to oversee the daily operations of our practice and help lead our next phase of growth.
Position Summary
The Director of Operations/Revenue Cycle Manager will be responsible for the overall administrative and operational performance of the practice. This individual will work closely with ownership and clinical leadership to ensure efficient workflows, strong financial performance, exceptional patient satisfaction, uncompromising adherence to healthcare regulatory compliance and a positive workplace culture.
The ideal candidate is a proactive leader with strong healthcare operations experience, excellent communication skills, compliance background, and the ability to manage both people and processes in a fast-paced environment.
Key Responsibilities
Oversee daily operations across all departments within the practice
Manage and support a team of 35+ employees, including administrative and clinical staff
Monitor practice performance metrics, productivity, and operational efficiency
Oversee HR dept for hiring, onboarding, & training new employees
Ensure excellent patient experience and high service standards
Coordinate workflow improvements and operational systems
Collaborate with providers and ownership on strategic planning and growth initiatives
Assist with budgeting, financial oversight, and revenue cycle management
Ensure compliance with relevant fraud and abuse, privacy/security, contractually imposed documentation, coding and billing policies as well as company policies enacted to ensure compliance.
Address operational challenges and implement solutions quickly and effectively
Maintain a positive, accountable, and team-oriented culture
Qualifications
5+ years of healthcare practice management experience preferred
Experience managing multi-provider or multi-disciplinary medical practices strongly preferred
Strong leadership and team management skills
An “Ethics and Compliance First” mindset
Excellent organizational and problem-solving abilities
Extensive understanding and work history demonstrating mastery of compliant medical billing, scheduling, and healthcare operations
Ability to analyze reports, KPIs, and operational data
Strong communication and interpersonal skills
Proficiency with EMR/EHR systems and Microsoft Office
Master’s degree in Healthcare Administration, Business, or related field preferred
Nationally recognized professional certifications in coding (AAPC or AHIMA), compliance (AAPC or HCCA) and strong work history as a coder and/or compliance officer is required. A nationally recognized auditing certification (AAPC) is preferred. Candidates without appropriate credentials and work experience will not be considered.
What We Offer
Competitive salary based on experience
Performance-based bonus: (Bonus structure would reflect a mix of practice income performance and compliance related metrics).
Paid time off and holidays
401(k) + matching
Professional growth opportunities
Supportive leadership team and collaborative culture
Opportunity to make a meaningful impact in a growing organization
Why Join Millstone Healthcare?
At Millstone Healthcare, we believe great patient care starts with great leadership and a strong team culture. This is an opportunity to join a well-established, growing practice where your leadership will directly influence operational success, team development, and patient outcomes.
To Apply:
Please submit your resume and a brief cover letter outlining your leadership experience and healthcare operations background.
Requirements
Qualifications
5+ years of healthcare practice management experience preferred
Experience managing multi-provider or multi-disciplinary medical practices strongly preferred
Strong leadership and team management skills
An “Ethics and Compliance First” mindset
Excellent organizational and problem-solving abilities
Extensive understanding and work history demonstrating mastery of compliant medical billing, scheduling, and healthcare operations
Ability to analyze reports, KPIs, and operational data
Strong communication and interpersonal skills
Proficiency with EMR/EHR systems and Microsoft Office
Master’s degree in Healthcare Administration, Business, or related field preferred
Nationally recognized professional certifications in coding (AAPC or AHIMA), compliance (AAPC or HCCA) and strong work history as a coder and/or compliance officer is required. A nationally recognized auditing certification (AAPC) is preferred. Candidates without appropriate credentials and work experience will not be considered.
