Job Description The Professional Coding Support Specialist provides customer-facing support to users of TruBridge’s Professional Coding software. This role supports HIM and coding professionals by answering questions related to coding workflows, system navigation, and application usage. The specialist takes ownership of user inquiries, documents interactions, and ensures timely resolution while maintaining compliance with coding standards and healthcare regulations.
This role is ideal for a professional (pro-fee) coder or HIM professional who enjoys problem-solving, helping others, and working in a software-supported environment.
Key Responsibilities Respond to user inquiries related to TruBridge Professional Coding software via phone, email, or ticketing system Assist users with coding workflow questions and proper use of the application Take ownership of user issues and see them through resolution Document all interactions and resolutions clearly and accurately Collaborate with internal teams to escalate or resolve issues when needed Maintain compliance with HIPAA and applicable healthcare regulations
What This Role Is / Is Not
This Role Is:
A customer support role for professional coding software users Focused on coding workflows and application usage Ideal for HIM or professional coding professionals
This Role Is Not:
An IT or technical support position Responsible for hardware, servers, or network troubleshooting A software development or engineering role
Requirements
Qualifications Professional (pro-fee) coding or HIM experience Familiarity with CPT, ICD-10-CM, and professional coding workflows Strong communication and customer service skills Comfort working with software applications and documenting user issues
Job ID: 82301153
Jobs You May Like
Medical Coder - Spine & Ortho
nimble solutions
St. Peters,
MO,
United States
(remote)
NH
Clinical Documentation Specialist
NKC Health
North Kansas City,
MO,
United States
(remote)
Health Information Coder 4 - Observation - Remote
UC San Diego Health
San Diego,
CA,
United States
(remote)
WM
Manager, Enterprise CDI-Inpatient (Clinical...
WVU Medicine
WV,
United States
(remote)
Median Salary
Net Salary per month
$3,292
Cost of Living Index
63/100
63
Median Apartment Rent in City Center
(1-3 Bedroom)
$1,132
-
$1,800
$1,466
Safety Index
35/100
35
Utilities
Basic
(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)
$150
-
$200
$167
High-Speed Internet
$60
-
$75
$66
Transportation
Gasoline
(1 gallon)
$2.84
Taxi Ride
(1 mile)
$2.04
Data is collected and updated regularly using reputable sources, including corporate websites and governmental reporting institutions.
We use cookies on this site to enhance your experience. By using our website you accept our use of cookies.
Cookies
YourMembership uses cookies for your convenience and security. Cookies are text files stored on the browser of your computer and are used to make your experience on web sites more personal and less cumbersome. You may choose to decline cookies if your browser permits, but doing so may affect your ability to access or use certain features of this site. Please refer to your web browser's help function for assistance on how to change your preferences.